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<p><b>Are there currently any shipping delays for new online orders?</b><br><br>
    <span>We’re committed to keeping our distribution and shipping partners safe as they prepare and deliver orders. We may need an extra day or two to process your order, but we promise it will be worth the wait! Note that some of our carriers may be experiencing
        service delays.</span><br><br><b>Will you be extending the return policy?</b>
    <br><br><span>Yes! We’re currently offering free returns by mail AND we’ve extended our return policy to accommodate all in-store returns 30 days after our stores reopen, for all in-store and online purchases made after February 1, 2020. Orders returned by mail must be made within 30 days of purchase.</span>
    <br><br><b>Why haven’t I received a response to my customer service inquiry?</b><br>
    <br><span>We’re running a little behind due to the current situation BUT we will be back to regular response times shortly. We appreciate your patience!</span><br>
    <br><b>I have a question about a product/order. Who can I contact?</b><br><br>
    <span>We’d love to help! Please contact us by phone.</span><br><span>Please note that the information that follows reflects our standard conditions and may differ from the latest updates to our policies. In such cases, the above conditions will apply.</span>
    <br><br><b>My tracking says delivered but I have yet to receive my order.</b><br>
    <br><span>Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.</span>
    <br><br><b>I'm missing an item listed on my packing slip.</b><br>
    <br><span>Please verify your original order confirmation email for the pre-authorized amount. We only acharge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.</span>
    <br><br><b>Are shipping fees refundable?</b><br>
    <br><span>All shipping costs, including returns costs are non-refundable.</span><br></p>